Returns Policy

GROUNDS FOR WHICH GOODS CAN BE RETURNED FOR CREDIT

Due to the difficulty in investigating claims “after the fact”, all credit claims for short or missing stock on delivery must be notified to Merco Trading Company in writing within 14 days of the delivery date. The reason for this is that any counterclaim Merco Trading Company may have against a third party i.e. freight company must be communicated within 21 days. The following are a list of circumstances where goods can be returned for credit.

Damaged Goods / Faulty Goods
Upon delivery of any consignment of goods from Merco Trading Company, retailers should check that the pallet or carton has been delivered intact. In the case of a pallet, this means that the clear plastic shrink wrap should be intact and unbroken on arrival at the premises. If the clear plastic shrink wrap has been broken or tampered with prior to arrival at the premises, this fact should be noted on the consignment note and signed accordingly. Once all items on the pallet have been checked and in the event that goods are either damaged or not in a sellable condition Merco Trading Company will, after confirmation by a Merco Trading Company representative, credit the goods accordingly.

Goods Invoiced but Not Received
In the event that goods have been invoiced but not received, goods will be credited after a thorough investigation by our Credits & Returns Officer.

Oversupply
In the event that goods have been oversupplied, a credit note will be issued for any stock in excess of the ordered amount.

Recall
In the event that Merco Trading Company voluntarily recalls a product for either a safety or legal issue, a credit note will be issued for any unsold stock returned from consumers as a result of the recall. It is imperative in the circumstances that all returned goods are carefully documented to assist in the recall process.

Incorrectly Supplied
In the event that a quantity or price has been incorrectly keyed by a Merco Trading Company employee, a credit note will be issued to the extent of the Merco Trading Company error.

Goods Cannot Be Returned for Credit
a) On a sale or return basis (unless previously negotiated with Management)
b) If customers decide they no longer want the goods
c) If customers are overstocked
d) Goods cannot be exchanged
e) If they have customers price tickets or labels attached

HOW TO RETURN GOODS TO MERCO TRADING COMPANY

If all of the guidelines mentioned above have been adhered to, goods can be returned by submitting an enquiry email online including all relevant order details and a representative of Merco Trading Company will contact you.