Merco Trading Company

8 Meares Way, Canning Vale
6155, Perth, Western Australia

Call: (08) 9455 5100

Business Hours

Mon – Thurs 9 AM To 4 PM
Fri – 9 AM To 12 PM

Closed Weekends and Public Holidays

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you ship Australia wide?

Yes, we ship Australia wide and beyond!

How long will delivery take?

As we use third party service providers for deliveries, this is beyond our control, however, we’ll endeavour to dispatch all online orders by the Friday of the week  that they arrive.

Generally orders within Australia take approximately a week to arrive.

All express orders will be given highest priority and meet the delivery option i.e. next business day etc.

What exactly happens after ordering?

After placing an order you should receive an email confirming your order. Please check your junk mail if you do not receive an email.

We start to process all orders the next business day (Monday to Friday).

We’ll send you an email once your order is dispatched with tracking details and refund you for any items that may be out of stock.

What are the delivery charges for orders from the Online Shop?

Delivery is calculated based on the size of the order. Our backend has the Australia Post calculator which calculates freight costs based on your location.

All delivery options will show up when you go to your cart or check out.

Local pick up is available for those in the Perth Metro.

We also have a flat fee freight costs for those living in the Perth Metro and this option will show up at check out if you are eligible based on your post code.

We also provide free shipping for $100 or more within the Perth Metro and $300 or more outside the Perth Metro (Australia wide).

Which payment methods are accepted in the Online Shop?

We accept Payments via Visa, Mastercard, Amex, Maestro, JCB, China Union Pay, and Apple Pay.

You can also select electronic fund transfer (EFT).

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any unauthorised third party. Credit card payments will also be verified through the 3D secure procedure. In matter of fact, your card information is directly processed by our secured banking payment gateway partners. 

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