Frequently Asked Questions

Do you ship Australia wide?

Yes, we ship Australia wide and beyond!

How long will delivery take?

As we use third party service providers for deliveries, this is beyond our control, however, we’ll endeavour to dispatch all online orders by the Friday of the week  that they arrive.

Generally orders within Australia take approximately a week to arrive.

All express orders will be given highest priority and meet the delivery option i.e. next business day etc.

What exactly happens after ordering?

After placing an order you should receive an email confirming your order. Please check your junk mail if you do not receive an email.

We start to process all orders the next business day (Monday to Friday).

We’ll send you an email once your order is dispatched with tracking details and refund you for any items that may be out of stock.

What are the delivery charges for orders from the Online Shop?

Delivery is calculated based on the size of the order. Our backend has the Australia Post calculator which calculates freight costs based on your location.

All delivery options will show up when you go to your cart or check out.

Local pick up is available for those in the Perth Metro.

We also have a flat fee freight costs for those living in the Perth Metro and this option will show up at check out if you are eligible based on your post code.

We also provide free shipping for $100 or more within the Perth Metro and $300 or more outside the Perth Metro (Australia wide).

Which payment methods are accepted in the Online Shop?

We accept Payments via Visa, Mastercard, Amex, Maestro, JCB, China Union Pay, and Apple Pay.

You can also select electronic fund transfer (EFT).

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any unauthorised third party. Credit card payments will also be verified through the 3D secure procedure. In matter of fact, your card information is directly processed by our secured banking payment gateway partners. 

What's the difference between Best Before and Expired date?

In brief, Expiration dates tell consumers the last day a product is safe to consume. Best before date on the other hand tells you that the food is no longer in its perfect shape from that date. It may just lose its freshness, taste, aroma or nutrients.

The below is from: https://www.foodstandards.gov.au/consumer/labelling/dates/Pages/default.aspx

Date marks give a guide to how long food can be kept before it begins to deteriorate or may become unsafe to eat.
The two types of date marking are use by dates and best before dates. The food supplier is responsible for placing a use by or best before date on food.

Foods that must be eaten before a certain time for health or safety reasons should be marked with a use by date. Foods should not be eaten after the use by date and can’t legally be sold after this date because they may pose a health or safety risk.

Most foods have a best before date. You can still eat foods for a while after the best before date as they should be safe but they may have lost some quality. Foods that have a best before date can legally be sold after that date provided the food is fit for human consumption.

The only food that can have a different date mark on it is bread, which can be labelled with a baked on or baked for date if its shelf life is less than seven days.

Foods that have a shelf life of two years or longer, e.g. some canned foods, do not need to be labelled with a best before date. This is because it is difficult to give the consumer an accurate guide as to how long these foods will keep, as they may retain their quality for many years and are likely to be consumed well before they spoil.

If specific storage conditions are required in order for a product to keep until its best before or use by date, suppliers must include this information on the label, e.g. ‘This yoghurt should be kept refrigerated’.

You should also follow any directions for use or cooking instructions that the supplier has put on the label.