Frequently Asked Questions
Yes, we ship Australia wide and beyond!
As we use third party service providers for deliveries, this is beyond our control, however, we’ll endeavour to dispatch all online orders by Thursday.
Generally orders within Australia take approximately 10 to 14 days to arrive. This can be longer if there are natural disasters or pandemics etc.
All express orders are given highest priority and we endeavour to dispatch them on the same day.
We do not process orders outside our business hours.
After placing an order you should receive an email confirming your order. Please check your junk/spam mail if you do not receive an email.
We start to process all orders the next business day (Monday to Thursday). We do not process orders outside our business hours.
We’ll send you an email once your order is dispatched with tracking details and refund you for any items that may be out of stock or contact you directly if there are any issues.
Delivery is calculated based on the size of the order. Our backend has the Australia Post calculator which calculates freight costs based on your location.
All delivery options will show up when you go to your cart or check out.
Local pick up is available for those in the Perth Metro.
We also have a flat fee freight costs for those living in the Perth Metro and this option will show up at check out if you are eligible based on your post code.
We also provide free shipping for $100 or more within the Perth Metro and $200 or more outside the Perth Metro (Australia wide).
We accept Payments via Visa, Mastercard, Amex, Maestro, JCB, China Union Pay, PayPal and Apple Pay.
You can also select electronic fund transfer (EFT).
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any unauthorised third party. Credit card payments will also be verified through the 3D secure procedure. In matter of fact, your card information is directly processed by our secured banking payment gateway partners.
In brief, Expiration dates tell consumers the last day a product is safe to consume. Best before date on the other hand tells you that the food is no longer in its perfect shape from that date. It may just lose its freshness, taste, aroma or nutrients.
The below is from: https://www.foodstandards.gov.au/consumer/labelling/dates/Pages/default.aspx
Date marks give a guide to how long food can be kept before it begins to deteriorate or may become unsafe to eat.
The two types of date marking are use by dates and best before dates. The food supplier is responsible for placing a use by or best before date on food.
Foods that must be eaten before a certain time for health or safety reasons should be marked with a use by date. Foods should not be eaten after the use by date and can’t legally be sold after this date because they may pose a health or safety risk.
Most foods have a best before date. You can still eat foods for a while after the best before date as they should be safe but they may have lost some quality. Foods that have a best before date can legally be sold after that date provided the food is fit for human consumption.
The only food that can have a different date mark on it is bread, which can be labelled with a baked on or baked for date if its shelf life is less than seven days.
Foods that have a shelf life of two years or longer, e.g. some canned foods, do not need to be labelled with a best before date. This is because it is difficult to give the consumer an accurate guide as to how long these foods will keep, as they may retain their quality for many years and are likely to be consumed well before they spoil.
If specific storage conditions are required in order for a product to keep until its best before or use by date, suppliers must include this information on the label, e.g. ‘This yoghurt should be kept refrigerated’.
You should also follow any directions for use or cooking instructions that the supplier has put on the label.
The charcoal that you currently buy stems from members that follow the Charcoal Association of Namibia guidelines. CAoN is very strict and as soon as somebody is reported not following these rules/guidelines we (CAoN) intervene, and it may lead to the suspension of charcoal production for the member. We are supported by the Department of Forestry (Ministry of Environment, Forestry and Tourism) and the Ministry of Trade.